Bug with "Updater Role" attribute


  • Nicole Saunders
    Zendesk Community Team

    Hey Stephen -

    Apologies for the delay in responding on this; the PM we need to speak to has been on extended PTO. We will circle back as soon as we can get hold of him.

  • Eugene Orman
    Zendesk Product Manager

    Stephen Belleau, thank you for the feedback. Apologies for the belated reply.

    The updater role attribute indeed looks at the current state of the updater's user profile. We will not be changing the behaviour of this attribute but will introduce ability to report on comment user type as part of another attribute. 

    I suggest voting for this feature request here - https://support.zendesk.com/hc/en-us/community/posts/360047306853-Explore-Reports-Issue-Updater-Role-Doesn-t-Work-Historically

  • Laurie

    Eugene Orman has the ability to report on comment user type been introduced yet?

  • Neil Grandez
    Zendesk Customer Advocate

    Hi Laurie,

    There is not a firm timeline yet on when the attribute that Eugene mentioned would be introduced.


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