Time Spent per updater per ticket

1 Comments

  • Chandra Robrock
    Community Moderator

    Hi Jo! Zendesk has an Explore recipe here that highlights how to report on the average ticket update handling time based on the updater that might be helpful for you.

    For your specific use case, it sounds like you'll want to pull in both the Updater Name as well as the Ticket ID as attributes for your report and then use the SUM(Update Handling Time) metric. 

    0

Please sign in to leave a comment.

Powered by Zendesk