Enable Callers to Press Key to Leave a Voicemail in Queue

1 Comments

  • Rohan Gupta
    Zendesk Product Manager

    Hi Natalie,

    Thanks for reaching out.

    You should be able to configure the above usecase with existing functionality.

    When voicemail is enabled, Callers can dial 1 at any time (even when in the queue) to go straight to voicemail.

    And wait greeting can be customised to inform the caller about the keypress to voicemail. 

    Links to some documentation:

    1) Configuring voicemail options

    2) Configuring general settings

    If you still need help in configuring the same, you can reach out to our support team at support@zendesk.com .

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