How to ingore the location details in tickets created via APIs?


  • DJ Buenavista Jr.
    Zendesk Customer Advocate

    Hi Mahe,

    Thank you for reaching out to Zendesk Support.

    Unfortunately, this is not possible at the moment. Once a ticket is created via API, the creation event is also included, and you will find Web Service noted as well as the coding language and IP address used to post the ticket.

    You can check our article: for more information.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |


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