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Sell Drop Down Fields
Posted Oct 12, 2021
We have several drop down fields in our sell instance, one of which is a list of our stores so that these can be picked based on the customer's preference. We have found that if you need to add options to a drop down field within sell and you want this in say alphabetical order, you will need to manually move the newly added option up 1 space at a time until you get to the required spot.
It would be great if we could have the option to either, select for all options to be presented in alphabetical order, add the field in where we require it to be before entering the drop down option into the box, or if there was a way to move this multiple places to select where it is required, as this is very time consuming in a list of 500 stores if a new 'A' is added I need to click through all 500 already on the list.
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2 comments
Stephanie Church
I agree. The current UI for managing drop down field value lists is very inefficient.
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Shawna James
Hey Ria, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
I wanted to note that we have received and logged this feature request for our PM team to review. At this time, I do not have an update on status for this specific feedback request but should we have more information to share about any prioritization or plans, our product team will be in touch on this thread. Please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. For others interested in seeing this feature please continue to add your support and use cases, and thank you for doing so!
If you are interested in learning more about plans for our Zendesk Suite, please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
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