Automatic SMS messages and emails on sell
it would be awesome if you guys can include an automatic text SMS on sell...
like a first text message when a new deal/lead comes in.
a text message when you move a deal from another stage. "like no answer"
or automatic appointment confirmation and reminders when it was created on sell...
simple things that will really helps the workflows
I second that one... I am guessing it is in the Q somewhere in the product dev Zenverse but wanted to add that it would awesome to see the txt capabilities expanded. They are super basic at this point. Even things like receiving SMS with pics, we get customers sending us pics of utility bills, damaged solar panels, electrical boxes, etc and we can't get those at this time.
It would be great to understand a bit more about your use case. Could you tell me what you use the text messages for, and why this is your preferred channel?
Customers dictate our preferred communications channels. We also use txt messaging for receiving pictures from customers of utility bills, damaged solar panels, electrical boxes, etc We also actively use txt messaging to request customer reviews and if we could create sequences with txt messages that would be incredible.
Additionally - having templates for txt messages would be incredible. So many messages are for the same purpose... requesting reviews; confirming appointments; asking for referrals; etc.
Thank you Carlos for your feedback - it's super helpful. We will make sure to take it into account when working on improving our offering.
Carlos Beccar Elite Of Miami Car Repair & Detailing Shop
Hi from Textline! We're a Zendesk Marketplace App with an integration that allows you to send & receive text messages from directly within Zendesk Sell.
I think we tick all of these boxes (automations, surveys, templates...) and would love to show you a demo of our integration. Here's our marketplace page for more info, including a 'contact us' link.
Hey Zendesk Team,
Any updates on the availability of this feature?
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