Automatic SMS messages and emails on sell

6 Comments

  • Carlos Beccar

    I second that one... I am guessing it is in the Q somewhere in the product dev Zenverse but wanted to add that it would awesome to see the txt capabilities expanded. They are super basic at this point. Even things like receiving SMS with pics, we get customers sending us pics of utility bills, damaged solar panels, electrical boxes, etc and we can't get those at this time.

    0
  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Hi there,

    It would be great to understand a bit more about your use case. Could you tell me what you use the text messages for, and why this is your preferred channel? 

    Best,

    Kat

    0
  • Carlos Beccar

    Customers dictate our preferred communications channels. We also use txt messaging for receiving pictures from customers of utility bills, damaged solar panels, electrical boxes, etc  We also actively use txt messaging to request customer reviews and if we could create sequences with txt messages that would be incredible. 

    0
  • Carlos Beccar

    Additionally - having templates for txt messages would be incredible. So many messages are for the same purpose... requesting reviews; confirming appointments; asking for referrals; etc.

    0
  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Thank you Carlos for your feedback - it's super helpful. We will make sure to take it into account when working on improving our offering. 

    0
  • Julia Wilkerson

    Carlos Beccar Elite Of Miami Car Repair & Detailing Shop

    Hi from Textline! We're a Zendesk Marketplace App with an integration that allows you to send & receive text messages from directly within Zendesk Sell. 

    I think we tick all of these boxes (automations, surveys, templates...) and would love to show you a demo of our integration. Here's our marketplace page for more info, including a 'contact us' link.

    0

Please sign in to leave a comment.

Powered by Zendesk