The "Role" should be a column on the new Team Members redesigned page and Filters

7 Comments

  • Official comment
    Tom Dupuche
    Zendesk Product Manager

    Hi all,

    Thanks for your feedback much appreciated. I've added this feature to our roadmap. 

    Regards,

    Tom

    Product Manager - Team & license management

  • Thomas D'Hoe
    Community Moderator

    agree, add the role column please

    1
  • Jamie Noell

    Yes, please add the Custom Role for those of us on Enterprise.

    1
  • Rosanne Sax

    Oh, please add the role, don't make our jobs harder in trying to figure this out.

    2
  • Jay Kershner

    Agree, this should be added.  Surprise this takes months to implement? Seems like it should be pretty easy?

    0
  • CJ

    This appears to have been quietly added in the last month, huzzah! There's been no announcements, very puzzlingly, but this is definitely now available: 

    0
  • Tom Dupuche
    Zendesk Product Manager

    Hi CJ, we have added role column to the page. Hope it's helpful.

    Not sure it fully meets your requirement of "There's no way to filter on the actual Support Default Role levels of the Team Members, EG Agent, Admin, or End-User, regardless of their "custom role"."

    We plan to solve this by adding "filter by team members taking up a seat" which is a future planned feature.

    Regards,

    Tom

    Zendesk Product Manager

     

     

     

     

    0

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