Love the redesign, but this once again creates a lot of confusion and problems because you have multiple things in Support called a "role". You've labeled the custom roles as roles, but there's no way to filter on the actual Support Default Role levels of the Team Members, EG Agent, Admin, or End-User, regardless of their "custom role". If I want to see every billable agent who hasn't signed in, in over two weeks, I cannot do that with filters.
You can see how a custom role, versus the actual "role" attribute each user has, are very different things in the API.
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