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What do you think about the new and improved Admin Center?
Pinned
Zendesk Product Manager
Posted Sep 20, 2021
Zendesk admins, we heard you loud and clear! You wanted one place to update settings, a more structured, organized layout, and a quick way to access configuration pages. So we moved all Support settings to Admin Center.
We’re curious about your experience with Support settings in Admin Center:
- What was your first impression?
- What did you try to find using Search?
- What did you think of the Recents feature?
- How well did the settings work?
- Where did you need help?
Thank you for sharing your feedback with us. Your feedback will help us continue to improve the admin experience.
Respectfully,
Parag
-10
182
182 comments
Peter Hochstrasser
One more gem here: I wanted to remove an agent who left us from the Followers list of various tickets.
To be able to find the tickets involved,
What a journey.
1
Mark Leci
I was hoping that segregating the user management into two places would be a temporary thing that Zendesk would have fixed, but it's disappointing that two years after the admin centre was launched, this is still a problem admins have to deal with any time they want to manage users. Our IT team spends quite a bit of time on this as a result of the inflexible user permissions and frustrating UI to manage users in Zendesk.
In contrast, with Salesforce we can create a simple automation that gives everyone with a particular job title a particular role. I would guess most of our IT team has never had to even look at the user management screen in Salesforce.
1