I like the new view concept. You do have a lot of extra page space to add more columns if you needed. I would suggest going a layer deeper and instead of having the "product Access" as a column, to go ahead and create columns for all the products and then list by each name in the row, what kind of access they have for the product. Meaning, there would be a column for Support, Guide, Explore, Talk, Chat, and then in the row for each user it would list if they were assigned as an admin, agent, light agent, contributor.
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