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Where can I now find Users?

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Elizabeth

Posted Sep 16, 2021

With the new Team Members view, I can see my support agents, but I no longer see all users in the system or the organizations.  Where are you going to be adding this?

 

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4 comments

Date

    Official

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    Pratishtha Nahata

    Zendesk Product Manager

    Hi Elizabeth, 

    Thanks for reaching out to us.

    All the End users & Organizations are now available directly via the Support primary navigation bar. 

    For most instances, that do not have access to the "Customer Lists & NPS survey add-on":

    For instances with the "Customer Lists & NPS survey add-on", it appears as a new default list "All customers":

    These articles might help learn more about the new Customers & Organizations pages.

    - Pari

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    Elizabeth

    Thanks Pari.  I never use these options.

    I was referring to the options that are in Admin settings.

    Settings-Manage-People

     

    With this new update, is this view being removed?

     

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    Dave Dyson

    Hi Elizabeth,

    We're moving these settings (and more) from Support to the People section in Admin Center. For more information, see Announcing Support settings in Admin Center

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    Pratishtha Nahata

    Zendesk Product Manager

    Hi Elizabeth,

    In addition to the announcement page that Dave shared, this article talks about user management in particular.

    The "Settings > Manage > People" page is essentially being split, and to quote from the article - 

    • The end users are managed on the Customer page. (In Support)
    • The agents and admins are managed on the Team members page. (In Admin Center)
    • Roles for all types of users are managed on the Roles page. (In Admin Center)
    • Organizations are managed on the Organizations page. (In Support)
    • Groups are managed on the Groups page. (In Admin Center)
    • Tags for users and organizations are managed on the Tags page. (In Admin Center)

    Hope this helps, are there any specific user settings you're looking to access?

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