Where can I now find Users?

4 Comments

  • Official comment
    Pratishtha Nahata
    Zendesk Product Manager

    Hi Elizabeth, 

    Thanks for reaching out to us.

    All the End users & Organizations are now available directly via the Support primary navigation bar. 

    For most instances, that do not have access to the "Customer Lists & NPS survey add-on":

    For instances with the "Customer Lists & NPS survey add-on", it appears as a new default list "All customers":

    These articles might help learn more about the new Customers & Organizations pages.

    - Pari

  • Elizabeth

    Thanks Pari.  I never use these options.

    I was referring to the options that are in Admin settings.

    Settings-Manage-People

     

    With this new update, is this view being removed?

     

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Elizabeth,

    We're moving these settings (and more) from Support to the People section in Admin Center. For more information, see Announcing Support settings in Admin Center

    0
  • Pratishtha Nahata
    Zendesk Product Manager

    Hi Elizabeth,

    In addition to the announcement page that Dave shared, this article talks about user management in particular.

    The "Settings > Manage > People" page is essentially being split, and to quote from the article - 

    • The end users are managed on the Customer page. (In Support)
    • The agents and admins are managed on the Team members page. (In Admin Center)
    • Roles for all types of users are managed on the Roles page. (In Admin Center)
    • Organizations are managed on the Organizations page. (In Support)
    • Groups are managed on the Groups page. (In Admin Center)
    • Tags for users and organizations are managed on the Tags page. (In Admin Center)

    Hope this helps, are there any specific user settings you're looking to access?

    1

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