Data pollution when merging contacts in Sell / simplify contact merge in Sell


  • Adam Witek

    Agreed, the creation of new fields should be optional. Another Example, if you have a contact with a Company Name and nothing else, and then you merge it with another fully built out contact, it will create a new field called Name #1. There's no way to merge 2 contacts without it creating at least 1 additional field.

  • Nick Wurm

    +1 Agree! This is a major pain point for us right now as we have to go back and scrub the merged data continually and then delete the additional (custom) fields that the system auto-generated.

  • Marvin Tumusiime

    10000% agree with this idea. I hope Zendesk Sell can implement this. 


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