How to Integrate Kuando Busylight for Zendesk Sell



  • Mackenzie Krueger
    Zendesk Digital Resources Team

    Great question, John! The Adherence App will not work with Zendesk Sell. The Adherence App was created by a third party to work specifically with Zendesk Support.

    I did some digging and it looks like some of our customers have utilized Cisco Jabber with their Kuando Busylight. Although they were using Zendesk Talk not Sell Voice but with that being said our telephony systems use the provider.

    While configuring they then set up a transfer from their Zendesk Talk number to Cisco Jabber. Since these are third-party services that are not supported by Zendesk I cannot confirm that this will work. We are happy to assist with setting up the transfer from Voice to Cisco Jabber if needed.

    Hope this helps! Please let us know if you have any additional questions about this.

    Kenzie K | Sell Customer Advocate |
    Contacting the Zendesk support team


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