I am interested in a feature where I can use @mentions or tag a Slack user inside of a Zendesk ticket. This would allow the user to be notified of a response and even more helpful allows non followers of a ticket to be tagged on slack when something is in need of their review. The integration would need to be capable of pulling up the Slack user data to be displayed in Zendesk side.
Please let me know if I can explain further or collaborate on this feature. Thank you!
Please sign in to leave a comment.