Call Triggers



  • Jenny Gillett
    Zendesk Product Manager

    Hi Abhishek Vijay, 

    Thanks for reaching out, great to hear your use case and I'm happy to let you know that we will be addressing this as part of the roadmap we have planned for adding voice capabilities into our Messaging experience.

    We will be enabling agents that are on chats with customers to move that conversation to a call as and when needed, the feature will be controlled by the agent. 

    We may reach out to the community to gather more feedback on the use case to ensure we are building the right capabilities for you. Please keep an eye out for communications around this feature as we get closer to design and build.




Please sign in to leave a comment.

Powered by Zendesk