Display incoming call pop-up always on top

Answered

1 Comments

  • Official comment
    Joey Barrett
    Zendesk Product Manager

    Hi Cedric!

    Thanks for your feedback, there is no easy way to do this because web browsers only allow you to access the tab that Zendesk is on and not have control over the whole browser (all other tabs). The browser does make a ringing noise in the headset so the agent knows a call is coming in.

    That said, I understand your need to not miss a call. Your agents could use our 'Agent Forwarding' feature that will call an outside line instead of the browser, and if this phone was on your agents desks they would not miss it.

    I am sorry I cannot be of more assistance! right now the above are the only options we have for your particular use case.

    Thanks,

Please sign in to leave a comment.

Powered by Zendesk