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India number

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Posted Sep 28, 2021

we want a India local number to support our business, i find others had the same issue two or three years ago, if Twilio can't provide it, i suggest zendesk can have more partners to fulfill our needs, we can buy it from others in zendesk.


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Joey Barrett

Zendesk Product Manager

Thanks for reaching out,

Due to local laws in India around phone number regulation we cannot offer numbers in this region. If you have a number in that region, one option could be to forward all traffic from that number to a number in a supported region that resides in Zendesk Talk.

I hope this helps!

Thanks,

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Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

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Looking to do the same- Stella Kang did you figure out how call forwarding could work using a local India number forwarded to a US line in Zendesk?

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Joey Barrett Who can we work with to set up a solution around the existing product limitations?

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Rebecca Knudson no, Zendesk was unable to meet our needs. 

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