Zendesk Talk - Auto Log Off Agents



  • Official comment
    Rohan Gupta
    Zendesk Product Manager

    Hi Whitney and Ash,

    We can understand the pain regarding delay or missed customer communications due to misinformation about agent availability.

    We care about the feedback we receive. We are actively scoping auto change in availabilities for Zendesk agents based on parameters such as inactivity and missed conversations in an omni-channel way and not just from Talk (calls) aspect. More information will become available in the coming months, it is on our next 9 month plans. 



    Product Manager - Talk

  • Ash

    make more noise and Zendesk will care more. maybe.

    (so good on you for making this thread!) =)


    i know i made a similar thread about this 1-2 years ago myself.

    this is typical software development company behavior: some user requests are honored after weeks, others after years, others yet are never seen as something to be prioritized and therefore never implemented into production.

  • Alex
    Zendesk Customer Care

    This would be a fantastic addition to Talk! Looking forward to the next few months.

  • Taylor Van Valkenburg

    I'd also love to see this added as a feature. Our agents are constantly forgetting to set themselves away at the end of their shift and this would be a very important tool for our business, as I'm sure it would be for many other businesses. Please provide an update on whether this will be added soon. thank you! Rohan Gupta

  • Sydney Neubauer

    +1 checking the original post, it is marked as answered. Is there an update?

  • Brenda Piersak

    + same.  Recently implemented ZD Talk and this has been an issue since implementation. 

  • Rina

    Would love to hear an update, seeing as the last one was Sept 2021 from Rohan Gupta


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