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Ability to toggle availability of Zednesk talk while in multiple groups

Not planned
Austin Beck

Good afternoon,

I would like to request the ability to be active in multiple groups which are assigned different Zendesk Talk numbers but have the ability to take individuals out of a specific phone queue without removing them from the group. At times we have individuals who float between departments and removing them from the groups is a nightmare with un-assigning tickets. I have managers who need to see all company tickets but also be available in a particular Zendesk Talk phone queue. Currently he can not get into queue because he would receive calls from his department and the other department groups he has to be in to see all company tickets.

1 Comments

  • Rohan Gupta
    Zendesk Product Manager

    Hi Austin,

    Thanks for the feedback. We understand your use case and frustration to switch agent every time, but we currently do not have anything planned in the roadmap to resolve this need.

    Thanks

    Rohan

      

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