More Filtering Functions on Talk Dashboard

Answered

3 Comments

  • Official comment
    Martin Holmes - 🚫 Out of office
    Zendesk Product Manager

    Hi Andrew, 

    In the Zendesk Explore product, there is a live Zendesk channels dashboard and it is possible to filter live call data by call group.

    https://support.zendesk.com/hc/en-us/articles/4408843771546-Overview-of-the-Explore-live-dashboard 

    There is currently no notification feature for our dashboards and I don't believe it's something we plan on working on any time soon. 

    Thanks,
    Martin 

  • Andrew Chu

    Any follow up on this item?

    0
  • Andrew Chu

    Hi Martin,

    Thanks. I managed to find the Explore Dashboard (Zendesk Talk) and found it useful however there are some limitations that one can't see more than one group at the same time

    Can you push Zendesk Dev team to make something at least like the notification sound you get from Zendesk chat?

    0

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