Appreciate your support to extend the current Talk Dashboard filtering function extended to the Group.
I want to know if we can enable a “Select group” functions for Talk Dashboard? That's like the current "Select lines" function, but for groups.
So we know the incoming call is routed to which group just by viewing the Talk Dashboard.
I also want to see a notification feature for Talk Dashboard whenever there's an incoming call (maybe a sound, a window notification or something). When the agent/supervisor is not looking at Talk Dashboard on their screen
Please sign in to leave a comment.