There is no way to check for broken links in Knowledge Center
Hi
There is no way to check for broken links.
The post https://support.zendesk.com/hc/en-us/community/posts/115007417707-Managing-Links has a few people asking about it.
The only solution Zendesk gives it to use Google Analytics, But this only "gives you every instance of a customer getting the error message." That is too late!
All links need to be checked manually. This is crazy.
It needs a way to check that a link does not refer to either an archived article or an article that is draft.
I have finally found a third party link checker that has helped a bit, but Zendesk does not actually give a 404 if the article is archived, and if it is draft it prompts to sign in rather than an error.
Even an option to export the published help articles as separate files would be helpful (they could then be put thru something that does check).
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+1
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+1 on this! Needed this since day 1; it's hard to keep our content up-to-date without a pop-up or some sort of easy way to search by unique URL (to identify the impact removing an article will have on other articles)
GA is not helpful enough to identify the broken links, we need something 'in the moment'
Thanks!
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I am working on an app that enables you to export a list articles and all the links within each article. The broken links & images are automatically detected and highlighted in the export.
I'm also open to any suggestion of improving it from the community here.
It will be released soon, at no cost for all the requests coming from this thread.
You can register for early access here -
Here's a link to the Help Center Exporter in our apps marketplace mentioned by Sorin Alupoaie
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Any movement on this?
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Hi all,
We are aware of this request and logged it as a potential future improvement. However we are not planning any work in this area in the nearest future.
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Josh, the Help Center Manager app will help you find and fix broken links in your Zendesk help center.
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