Reusing images in multiple Articles

Planned

8 Comments

  • Kyle B
    Community Moderator

    I would also like to have an easier time re-using the same images. My current way is to have the commonly used images saved locally and just upload them when needed. It takes time though. 

    A workaround that might work would be to post an article that is only visible to Agents and Managers (or just yourself if you want to add a custom viewing permission based on an organization or something) that acts as a repository for your images. Then since it's published, you could copy and paste from that article. I'm not 100% sure that would work but in my mind, it makes sense. Just a thought. 

    0
  • Graham Haire

    Thanks Kyle - Not a bad workaround.  It does work.  I'll wait on other comments before making this a more permanent solution,

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    I'm happy to say that we are starting to work on the attachment gallery and we hope that the first version of it will be available this spring :) 

    4
  • Graham Haire

    Yippeee!!

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  • Ruddy DEROSIERS

    Hi,

     

    It's something very useful for us. We make a lot of articles for our customers but we need to re-use some screenshot or some element of graphical charter.

    Something very very very useful would be to be able to update an image to then update on all related posts.

    Thanks for your attention.

    Best regards,

    Ruddy

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  • Erica Dyson

    Yes. I need this. I use the same image many times and when the interface changes I need to change the image once and have it update in the articles. How can we do this?

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  • Sorin Alupoaie

    Erica, the Help Center Manager app can help you with finding images that need updating. It works by extracting all the images referenced in your help center, index them and make them available for searching and filtering.

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  • Ruddy DEROSIERS

    Erica Dyson librairy is not yet implemented but you can use external image in your articles.

    In your articles click on the source button :

    Then, you will be able to add external image like this : 

    But you must have a server accessible through internet to do this.

    And then, when you will modify your images, they will be modified on your articles

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