Sunshine Conversations Web Messenger SDK with messaging
AnsweredWith Zendesk Chat, we have a Web SDK that exposes functions to do basic actions like send messages, end the chat,... The documentation for that SDK can be found here: https://api.zopim.com/web-sdk
But then, There's a new product called Zendesk Messaging which is supposed to replace the old Zendesk Chat. According to comments under this article, there is no SDK for Zendesk Messaging like on Chat: https://support.zendesk.com/hc/en-us/articles/360057455393-Introducing-Zendesk-Messaging
However, after investigating, I found out that Zendesk Messaging does use Sunshine Conversations SDK (a.k.a Smooch) under the hood. I can get the ID for Sunshine Conversations via this endpoint: https://d3v-botfuel.zendesk.com/embeddable/config (it's the integrationId). I copied and pasted this integrationId into Sunshine Conversations script and voilà, now I'm having Zendesk Messaging on Sunshine Conversations.
So, my question is: While it's not publicly documented, is it OK to use that endpoint, as well as the the ID indicated inside with Sunshine Conversations Web Messenger SDK?
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Hey there,
Though this is used under the hood at the moment. I would highly suggest to not build any vital workflows on top of it as it's subject to change at any time.
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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Hi Eric,
Thank you for your answer.
So, is there any other solution for building something on Zendesk Messaging? We're really looking for an SDK like the old Chat Web SDK. Since our company already have a chat UI for our specific functions, it will be better to re-use our UI with Zendesk Messaging under the hood.
Thank you in advance.
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Hey there,
Apologies for not seeing this until now. At this time there isn't a way to just use messaging under the hood. Though this is something that we're looking into for the future. Due to that, I'll be passing along your use-case as feedback for product to take under advisement.
Apologies for the inconvenience,
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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