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How to update new defined tag automatically in Explore?
Answered
Posted Jun 12, 2021
When having new bug reported by user, we require Agent use new tag with format "bugDDMMYY", e.g in 12 Jun 2021, all the tickets which users report bug will add "bug120621" tag.
I created a report to track number of bug by tag as link: https://prnt.sc/154qny1
And when new bug reported, I have to manually add more new ticket tag like image below
https://v2uploads.zopim.io/2/5/a/25a9y1btM6rnjyOk0tRGQ8B9XMnqKAEG/d09b48fa8bb98e0875a3237085b3071144211dd0.png
Is there any ways to build the report could be updated new defined tags automatically without adding manually like above?
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4 comments
Chandra Robrock
You could consider creating a Standard Calculated Attribute using this formula:
Once built, you can then add that Standard Calculated Attribute as a filter to your query and select "true." That should allow you to see only the ticket tags that start with the word "bug."
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CS Agent
My report works now. Thanks Chandra a lot :)
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CS Agent
Hi @...,
May I ask if my requirement is filter the ticket tag contain "bug" , e.g. "xbugabc". Which formula fits?
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Chandra Robrock
Of course! In that case, you'd likely want to use the CONTAINS function. Ex: CONTAINS([Ticket tags],"bug")
You can find a full list of functions that Zendesk Explore offers here.
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