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Explore Report: Add Calc on cost per ticket

Answered


Posted Jun 01, 2021

Hi All,
This should be simple but its proving difficult.
I know my cost per ticket is about $20

I'm trying to pull a Tickets created (or solved) * 20 to get a total cost over X time period.


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Chandra Robrock

Most Helpful - 2021Community Moderator

@... It sounds like a Result Metric Calculation might work for this use case. You'll want to select the metric you'd like to calculate cost by (i.e. tickets created or solved) to your query. From there, select Result Manipulation > Result Metric Calculation and then enter COUNT(Your metric)*20 as the formula. 

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@... That was incredibly too easy.   <face palm>

Amazing!  Appreciate it!

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