Schedule Dashboard/Query Report for Ticket Count in Certain Views/Queues



  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hi Zach! While there isn't a way to report on the number of tickets within a specific view in Zendesk, you can definitely build some queries in Explore to pull numbers based on the same conditions that each ticket view is looking at.

    For instance, if one of the views that the agent works out of shows all open tickets that have been assigned to them, you'd want to count the number of tickets with a Ticket Status = Open and the Assignee = the agent's name. 

    The other thing you'll want to keep in mind when scheduling these reports is when your Zendesk Explore data is refreshed which you can learn more about here.

    Hope that helps point you in the right direction!


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