Comparing weekly/monthly report function on Zendesk



  • Hillary Latham
    Community Moderator

    Hey Manh.  You can do the following to get what you started:

    (1) Pull in metric Tickets created - Last 7 Days into your query

    (2) Pull in metric Tickets created - Previous 7 days in your query

    (3) Use Result Manipulation > Result metric calculation > enter the formula to calculate the %age increase

    (4) Go to Chart Configuration > Display format and choose to display as %

    If you need different metrics (by day of the week instead of the past 7 days), duplicate these metrics and change the date specifics to get what you need.


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