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Open ticket metrics

Answered
Frédéric

Hello 

I trying to find a simple metrics in explore, open ticket per agent

I do not seem to find this information as standard, can anybody suggest a simple formula to create this calculated attribute?

 

Thanks

1 Comments

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hi Frédéric - Is the below query what you're looking for?

    Dataset: Tickets
    Metric: COUNT(Tickets)
    Columns: Assignee Name
    Filters: Ticket Status > Selected Tab > Open

    1

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