Querying Search Strings and other Search Data from the Knowledge Base

Completed

6 Comments

  • Official comment
    Orsolya Forster
    Zendesk Product Manager

    Hello everyone in this thread!

    I'm happy to share the news that we started rolling out the search dashboard and dataset in Explore, you can read the announcement here.
    Thanks a lot for your feedback and I genuinely hope you'll find the answers you're looking for in the new reporting. I'm marking this feature request "Completed".

    Cheers!

  • Dave Dyson
    Zendesk Community Manager

    Hi Aaron!

    Could you provide some additional detail or an example to your feedback here?

    Also, it might be worth checking out our Content Cues feature, available in Guide Enterprise, which uses machine learning technology and Guide article usage data to help you discover opportunities and tasks that will improve your knowledge base health.

    0
  • Aaron Miller

    Hello Dave,

    Absolutely!  And Content Cues sounds like it would be a great feature, but we cannot use it, unfortunately.

    Below is the support workspace page that I am referring to.  It allows us to look at commonly searched parameters, and see some basic metrics, but there's very little flexibility in how we can manipulate the results.  This is the kind of data we would like to be able to work with in the Explore workspace.  

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi Aaron,

    Thank you for your feedback. I'm happy to share that the Search Analytics dashboard will soon be available in Explore. We're planning to release the new dataset in October and next to that, we're working on the Community Engagement dashboard which will be available early next year.
    Our top priority is to have all Guide reporting available in a single platform.
    Kind regards!

    2
  • Stephen

    Hi @...,

    This is awesome news! Really looking forward to having this dataset available in Explore!

    1
  • Aaron Miller

    I second that!  Fantastic, thank you!  

    0

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