Querying Search Strings and other Search Data from the Knowledge Base

Completed


Posted Sep 16, 2021

Hello!

There is some basic string reporting within the Support workspace if you click on Reporting, but unfortunately the data there is pretty rigid in its use and how it is displayed.  Is there any plan to make this data queryable within Explore?

It would be immensely helpful to our Support and Education teams to identify knowledge gaps and help us construct our knowledge base articles in a way that is more consistently successful/leads to resolution of issues.

Thank you!


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