Bring back the Filter other option
On Zendesk explore, I used to be able to decompose a pie chart in smaller chunks in order to be able to dive in a specific part of my product. Once the pie chart was decompose, I was able to use the Filter Other option to refresh my dashboard and focus ONLY on this specific part of my product.
Use Case example
You are running a SaaS platform with different sections product sections.
You've multiple ticket forms, and each ticket forms has sub categories. (Ticket form > Sub category 1 > Sub category 2.)
If you want to dive into the Sub-category 2, you were able to decompose a pie chart to focus your data only on Sub-category 2 information, and then click on filter other to get a dashboard completely filtered on 1 topic.
Now with the new drill-in, I would not be able to decompose data within a visual environment, and i'm not able to filter the board...
The solution currently provided is not efficient and it's a huge step back. If I have 10 forms, with 10 sub categories, I cannot afford to display all the filters at the top of the dashboard. It won't make sense for my stakeholders and for me.
Please sign in to leave a comment.