Repopulate Reporting Section
It would be great; now that explore is live; to repopulate the reporting section. Since removing Insights, this whole area that once contained high level metrics is gone. Please consider replicating a similar dashboard with the zendesk support dashboard embedded where this one used to be. Replicating it 1:1 as it used to be would be also great.
Additional to this, it would be great to add explore dashboards with Tabs at the top, much like you had Insights at the end where you could add multiple dashboards. This section would not only become useful once more, but bring back functionality that our business used to get an overall feel of how things are going.
Yes! There is no easy high level location for higher ups to take a quick look at. My immediate manager wanted to show non support managers how easy it was and it no longer is :(
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