Let me re-assign dashboard ownership

16 Comments

  • Official comment
    Walter Bellante
    Zendesk Product Manager

    Thank you for your feedback regarding the ownership of dashboards built with Explore.
    We understand how important it is to control your dashboards, especially when someone leaves the company.

    I am glad to share that we have shipped a feature to empower admins to see and edit all dashboards, regardless of who created them.

    This feature is available in the "All" tab of the dashboard library and is accessible to admins only. You can learn more about this feature here.

    Regards,
    Walter

  • CJ Johnson

    This is still not a feature, but I'm still interested in being able to do this. 

    2
  • Shane Monaco

    2nd this, this is especially important for when people change roles and no longer have access.  Also as admins we should be able to see all dashboards no matter the case.

    6
  • Sy Sussman

    How is this still not a feature?

    2
  • Harper Dane
    Zendesk Luminary

    +1 to this! There's a noticeable gap in ZenDesk's documentation surrounding this topic, and a major gap in what Admins can see / adjust in Dashboards on behalf of other users.

    When a colleague with little Explore experience needs a quick fix to a Dashboard, it's challenging for me to try and chase down who the owner of that Dashboard is, or to walk the user through how to share that with me so that I can assist.

    My team relies heavily on me to have access to all the same Queries and Dashboards they do and to be able to adjust ownership settings like these, so that I can provide immediate help with their day-to-day.

    3
  • Carlos Santos

    +1

    1
  • Stephen

    +1 this is definitely a needed feature.

    2
  • Leigh KELSEY

    +1 as I recently went through this and had to hop on a Zoom to show the agent where the clone button was.

    Something like SuperAdmin access is needed in Explore for reporting and dashboards.

    2
  • Anastasia Kachanova

    +1

    1
  • Tim Baverstock

    +1

    0
  • CJ Johnson

    I have been trying for over a month to ask Zendesk Support to change ownership on dashboards. I have been unable in this time, to get a direct answer if they can even do this for an account. Cloning is not a solution for me because that does not share the clone with the same people, and changes the links, which are already widely shared. I just need to change ownership. :( 

    8
  • Casey

    +1

    0
  • Kumaradeepak Dornadula

    +1

    Even though the work around is to clone the original dashboard by the new owner to get the ownership, this would not be feasible always especially if multiple dashboards need to have the ownership change. I doubt the business teams would have enough time to perform this kind of workaround.

    Hence I strongly request Zendesk product team to incorporate the ownership transfer admin feature with multiple dashboards selection.

    2
  • Tricia Pearson

    +1 We really need this feature to get added. As companies grown employees move and we have lost access to some very necessary dashboards. I came on as an admin and do not have access to even view dashboards that were once built by people who left the company. 

    2
  • Dayton Matsushima

    +1

    2
  • Dan Cross

    This is clearly a much requested feature and does not appear that it should be difficult to implement.  As many noted, cloning a dashboard does not always create what we need.  Please add this to your roadmap!

    1

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