• Laura Campbell

  • February 04, 2021 11:24

  Hi @... , what kind of external data are you looking to plug into Expore? For example, is this data in an SQL or Oracle database? Or something else? Data about your products or services or about your customers? Just looking to understand your use case a little better!

• Vladimir Petrushenka

  • February 04, 2021 15:42

  Thanks Laura. If possible, we want to normalise certain types of Zendesk tickets contact against our own product's data. So for example, we'd like to build reports that compare complaint tickets against total sessions for our website/app in order to get a ratio of complaints/sessions. We have the product data in various places, but for example Tableau.

• Jon Thorne

  • February 05, 2021 10:03

  Agreed, this would be really useful

• Nicole

  • February 11, 2021 14:33

  I agree. We create quotes and plan installations via Odoo. It would be great to be able to link that data in Explore with the number of calls and tickets created each week, to e.g. get a contact to order ratio. 

• Stéphanie Cettou

  • June 20, 2022 14:21

  Hello, I would love to have this possibility, too. 

  My need would be to calculate the ratio between number of tickets and the usage in hours of hours manchines. I can for sure do this in Excel, but bein able to enter this in Explore would permit to have everything into the same page. 

• Lucas Poignant

  • October 27, 2022 10:51

  Hello, I would also be interested by this, to compare our volume of tickets against our volume of transactions (external data). Thanks

• Kirby Drumm

  • March 24, 2023 19:40

  Same here...similar to Lucas Poignant, want to correlate #bugs filed vs #tickets.

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