Agent Workspace UI Chat Department

Answered

2 Comments

  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Khajik Khajadourian

    As you pointed out currently we don't support the functionality of display name on support groups, would be keen to understand why we need separate display name in your case?

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  • Khajik Khajadourian

    Hi Arpan,

     

    I tried to highlight the reason in my post: "We may want to have a group name like "Partner Systems Support US" but when surfacing it to end-users in our Chat SDK, we want to be more clear like "(US, AT&T) Partner Systems Support". Trying to expand here, we need the ability to have clear wording to customers without having long group names to our internal users. 

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