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Feature request: Live Chat Audio Notification

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Katie Bartley

Posted Aug 09, 2021

Hello, 

Please introduce a feature that has an audio notification accompany the live chat box popping up when people view our site. I noticed on other websites that hearing a small sound when the chat appears makes it more eye-catching and would like to utilize this with our live chat service. 

 

Thank you, 

Katie 

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    Miranda Burford

    Zendesk Product Manager

    Hi Katie,

    Thank you for your feedback!  We will make note of it in our side and consider it in the future.  This is a feature that we have discussed and are thinking about introducing a sound notification within the messaging experience sometime in 2022.

    - Miranda.

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