Get ticket's solve date (and re-open date)
Hi there, I'm using the incremental tickets exports (cursor-based) and the ticket comments API (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments) in order to retrieve historical tickets/comments.
I would like to get the date that a ticket marked as solved and the date that a ticket was re-opened (if any) but I cannot find any solution.
Is there anything I may be missing?
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Hello Chris,
Hope you are doing well! We apologize for the delay on coming back to you.
In order to get historical data, such as the date when ticket was solved/reopened, I would suggest you to look into audits API, that would return said information Tickets Audit API.
Please let me know if you require further assistance!
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Is there a way just to get the Solved date for a ticket? I don't need any other information. Just the solved date
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Hi Margaret,
You can use the Ticket Audit API as suggested by Martin or create an Explore Report for solved tickets
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