Pre-filled greeting for public replies
AnsweredHi,
Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:
"Hi Bob,
Thanks for getting in touch."
Thanks for any ideas!
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Hi Oscar,
Unfortunately, there is no native way to set a pre-filled greeting in Support. However, we understand your need for this functionality so I am marking this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
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Any update on this?
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Hey Sanobar,
No update to share at this time.
You'd either need to update your "Notify Requester" triggers to include a pre-filled greeting Using placeholders or have your agents apply a macro when they start working the ticket.
Let us know if you have any other questions!
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