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Is it possible to have sub groups within a request form?

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Edwin Woo

Posted Jun 25, 2021

Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So for example, i click on a request form, then from there it would ask what type of user you are (ie member, employee) then from there the correct form loads up based on the type of user? 

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    Mikkel Linnebjerg

    Hi Edwin!

    Based on what you describe I believe that you would actually be able to acchive this through the use of Conditional Fields.

    You can have a ticket-field at the top of your request form that would ask; "what type of user are you?" and based on the value selected by the user, different ticket fields could be shown (e.g. a ticket field like "employee ID" would only be shown when the "employee" is selected in the "what type of user are you?"-field, and a ticket field like "membership number" would only be shown when the "customer" is selected.

    Please let me know if this helped you with your problem. Otherwise, please let me know.   

    #helpsome regards,
    Mikkel Linnebjerg
    Zendesk Consultant @ helphouse.io

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