Ticket Form Fields not saving
Answered
Posted Jun 22, 2021
Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
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4
Posted Jun 22, 2021
Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
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4 comments
James Cass
Ok, thank you - sounds like that's the issue here too.
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Laura Inostroza
Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you need to use "Add Tag" to maintain all of the previous information in the ticket.
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James Cass
Laura Inostroza, did you figure out why this was happening? I have a new custom form, and the same is happening to me.
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mccabe.tonna
sounds like a trigger
Are you able to post your /events after you submit the ticket?
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