Tracking outbound emails sent through zendesk



  • Dave Dyson

    Hi Sandy -

    Zendesk Support doesn't have this capability built in, but there is a paid third-party app available called Read Receipts – see the official comment here for a link and a discount code: Track Email Opens

    Zendesk Sell, which is designed for outbound sales efforts, does have this capability as a standard feature: Monitoring email open rate and link clicks

  • Natalia Zhontsa

    Hi there! 

    If someone's still looking, Email Tracking can do such a job for Zendesk Support, too. It displays the open, reply, and bounce rates; also shows the accurate time when the email was opened. 



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