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Lots of customer emails in spam suddenly
Answered
Posted Mar 29, 2021
I was wondering why the ticket number was so low in the last few weeks. Then I learned why.
Most of the tickets were marked spam.
I recovered most of them. But now I'm wondering:
- what can I do to prevent this from happening in the future?
- how many tickets have I lost? Do they delete themselves after some time? (if yes, are they recoverable?)
Thank you in advance for your help.
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1 comment
Kharlo Reboja
Hello Edin,
Hope all is well. Let me help address your questions.
https://support.zendesk.com/hc/en-us/articles/115009659807-Causes-for-ticket-suspension
https://support.zendesk.com/hc/en-us/articles/203691046-Viewing-recovering-and-deleting-suspended-tickets
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