I'm part of a support group and when a ticket comes in, or a customer replies then we all receive the notification email - all good.
But when I reply to the customer, or make an internal comment, I receive an email notification of my own reply. This is because there's a trigger which says to email the group on all updates to tickets.
But I really want a trigger that says "email everyone ELSE in the group (except the current user) on all updates to tickets"
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