What's the best way to peer review an article?



  • Jonathan March
    Community Moderator

    Hi Laetitia Bonaldo -- I am a 9-year ZD user and enthusiast, but you are raising what remains, year after year, one of the most puzzlingly frustrating omissions from ZD's admin-facing features.

    IMO every configurable feature of ZD should include a comment / notes field for internal reference / review / docs. Some ZD product teams have come to embrace this (thanks, triggers and macros and views!) but others do not (how can automations not have it when triggers do?!). The absence from Guide articles is perhaps the most puzzling of all.

  • Victoria Dvornikova


    I have received a question from our Publishers team about improving the process of Assigning the article to Author to edit/fix some points. Currently this Assign window is so small that Publishers use another color (e.g. light green) to provide comments to the article, because it is better then to use Assign window...

  • Ivan Miquiabas
    Zendesk Customer Care

    Hi Victoria, This method is currently on default and there is no way to alter or customize it as of the moment. We will take that as a product feedback. If you have spare time please do leave that feedback here as well.


  • Sabrina Signorello VonFeldt

    This post is marked as 'answered' but there is no answer. Can Zendesk Customer Care explain why this feature has yet been implemented? We too copy articles into a Google doc, but the images don't transfer and it's a complete pain for all involved. It created so much extra time for our Guide writers.

  • Tony
    Zendesk Customer Care
    Hi Sabrina,
    thank you for the feedback too. As Ivan responded before, we appreciate your feedbacks because they help us improve.
    Feel free to leave a feedback here as well. Thank you!

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