What's the best way to peer review an article?Answered
At the moment, our writers are peer reviewing each other's work by copying and pasting into Google Docs. This allows them to use the commenting feature to discuss suggestions/feedback. They do this because the revisions feature in Zendesk is not detailed enough to understand updates if a peer were to edit the content themselves directly and there's no way to comment specific suggestions within an article other than adding a general note when assigning an article.
What would be Zendesk's best workaround other than using Google Docs for peer review? And are there peer review-related features on the roadmap that would enable us to peer review within Zendesk Guide?
Hi Laetitia Bonaldo -- I am a 9-year ZD user and enthusiast, but you are raising what remains, year after year, one of the most puzzlingly frustrating omissions from ZD's admin-facing features.
IMO every configurable feature of ZD should include a comment / notes field for internal reference / review / docs. Some ZD product teams have come to embrace this (thanks, triggers and macros and views!) but others do not (how can automations not have it when triggers do?!). The absence from Guide articles is perhaps the most puzzling of all.
I have received a question from our Publishers team about improving the process of Assigning the article to Author to edit/fix some points. Currently this Assign window is so small that Publishers use another color (e.g. light green) to provide comments to the article, because it is better then to use Assign window...
Hi Victoria, This method is currently on default and there is no way to alter or customize it as of the moment. We will take that as a product feedback. If you have spare time please do leave that feedback here as well.
Ivan Miquiabas | Customer Advocate
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