Zendesk Agentless Bot

Answered

Posted Jul 23, 2021

Hi There !

I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personalised experience for all the Users.

Now, my problem is these triggers won't work until I login and keep the console alive. That means at-least 1 agent active always.

What I require is the chatbot to work in its truest sense, like completely agentless. I would like to see if this (Agentless workflow that does not require me to go to console and login or check in the console from time to time to keep the session alive) was possible in Zendesk Chat (or) not.

Please help me out.

Thanks in advance. :)

4 comments

Date

Amie Brennan

Jul 24, 2021

Hi Vinay,

You should look at utilizing Flow Builder inside Zendesk to build an automated chat bot solution. You can check the details out here.

https://support.zendesk.com/hc/en-us/articles/360055567354-Using-Flow-Builder-to-automate-conversations

Best,

Amie

Vinay Pandravada

Jul 25, 2021

Hi Amie,

I have looked up into this, but even if I used Flow Builder for custom message replies the console must be active for those replies to fire. Can you please tell me if that is the case or not.

Thanks.