Can't open links in articles (Android Support SDK)
Posted Oct 07, 2021
Hi!
We have links in articles and some of them could be opened within the SDK, but some of them - can't.
The links which are not opening should actually open another help center, which is working on a different subdomain of the same base url.
They are not opening as normal links even with a browser - instead it shows an empty article with a snackbar message "Failed to fetch article" and a rely button.
How can I make them work?
Thank you.
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18 comments
Michal
Eric Nelson 5.0.5 has been working, but 5.0.6 broke opening links in the support center.
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Eric Nelson
I'll pull this into a ticket and you can share them via that. You'll receive a notification shortly for the ticket, look forward to working with you!
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Ivan Grechishchev
Hey Eric. Yes sure, I'm ready to provide a sample code to reproduce the issue on the latest SDK version. Do you want me to put it here or we can use some other place for that?
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Eric Nelson
I spent some time building a small sample app to try and replicate your issue and unfortunately haven't been able to. Do you mind if I pull this into a ticket so that you can share some code snippets for me to take a look at?
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Ivan Grechishchev
Hi Eric Nelson ,
I've checked with the older version of Zendesk SDK (3.0.2) and found that the links on other subdomain of our help center are working well.
So I've made a further investigation and it seems the last version where links from articles could be opened is 4.0.0. That means that something in 5.0.0 has broken the mechanism of opening that kind of links.
From my point of view it could be a change that makes links opened internally within the SDK, when it actually should be opened outside of the app (in a browser)
Could you please take a look and make or suggest a fix?
Thank you.
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Ivan Grechishchev
Hey Eric Nelson!
Yes, it's available to the public and actually the link is accessible from the web or mobile browser directly (and on iOS app the link is working)
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Eric Nelson
Hey Ivan,
Is this other help center available to the public?
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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Ivan Grechishchev
I mean how can I make the links open at least in a browser?
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