Zendesk API to get User Roles and Access


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Rikita! Depending on what you're looking for, you may find it in the Users API or if you're on an Enterprise plan and have custom roles, the Custom Agent Roles API.

  • Ryon Maree


    I think the question is not around setting a Support role, but adjusting Access to to the various products. Changing access in the UI has the browser hitting this endpoint:


    This API isn't published in the API docs. Is there any roadmap for supporting this?

  • Romona
    Zendesk Customer Care
    Hi Ryon, 
    Unfortunately entitlements are not publicly accessible via the API at this time. However, it is on our product road map in the future but we do not have eta for when this feature will be released. 

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