• Greg Katechis

  • March 17, 2021 15:52

  Zendesk Developer Advocacy

  Hi Rikita! Depending on what you're looking for, you may find it in the Users API or if you're on an Enterprise plan and have custom roles, the Custom Agent Roles API.

• Ryon Maree

  • October 04, 2022 13:58

  Hi,

  I think the question is not around setting a Support role, but adjusting Access to to the various products. Changing access in the UI has the browser hitting this endpoint:

  https://{subdomain}/api/admin/private/staff/{userID}/entitlements

  This API isn't published in the API docs. Is there any roadmap for supporting this?

• Romona

  • October 04, 2022 18:06

  Zendesk Customer Care

  Hi Ryon, 
   
  Unfortunately entitlements are not publicly accessible via the API at this time. However, it is on our product road map in the future but we do not have eta for when this feature will be released. 
  

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