Pre-recorded greeting at the beginning of the call that clearly announcing that the call will be recorded
AnsweredWe need the ability to have a pre-recorded greeting at the beginning of the call that is clearly announcing that the call will be recorded.
In the "Best practices when recording Sell Voice calls" Sell help article (https://support.zendesk.com/hc/en-us/articles/360041517353) it's being advised by Zendesk to gain consent to record the call, but without a pre-recorded greeting at the beginning of the call that clearly announces the call will be recorded, we're then fully reliant upon the human/manual workflow and having them remember to state this.
We feel it's unreasonable to expect a person ALWAYS to remember to do this.
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Official comment
Hello, I know this is not the answer you expect, but here's an official comment about your request from another post: https://support.zendesk.com/hc/en-us/community/posts/4409216995738
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Agree. we need to be able to set an outbound greeting.
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Over a year since posted and no acknowledgment by Zendesk?!
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Here from another post and agree that this needs to be addressed.
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Hello Zendesk,
According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.
Our agents are doing it again and again.
When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?
Best regards,
Andris
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