Track Admin settings changes in ZS
- What is the problem?
We have no way to track changes on any of these settings in Zendesk Sell.
1. Creation/Update Field Requirement rules.
2. Track Admin-only changes to custom fields.
3. Creation/Removal of API Tokens.
4. Changing SSO/Auth configuration.
5. Which user gave access, removed or deactivated another user.
- Why is it a problem?
We need to be able to track system changes done and who performed that action, due audits we have.
- How do you solve the problem today?
We take screenshots on a monthly basis on the system.
- How would you ideally solve the problem?
Track any user action done within the system, specially admin settings related ones using the FireHose API.
All of these should include:
A. Who did the action.
B. Action performed.
C. Timestamp of when the action was done.
- How big is the problem (business impact, frequency of impact, who is impacted)
Is critical for our business so we can score well on our audits.
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