Tracking tickets

2 Comments

  • Amanda Oka

    Hi Corrine,

    I use a ticket field to track specific workflows, it could be as simple as naming the field, Ticket Tracker: Step 1, Step 2, Step 3, and moving the ticket field option through the workflow as you complete each step.  Then you can create a View and group the tickets based on this ticket field.  You can also use reporting to see how long each step is taking. 

    Best of luck in finding the solution that suits you! :) 

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  • Graeme Carmichael
    Community Moderator

    Corrine

    To track tickets you are following in Support, open your profile and then select 'Followed Tickets' from the drop-down menu:

    To track specific tickets that you are not following or assigned to or CCed to, you can use the Bookmarks app. This is free, provided by Zendesk and allows you to bookmark specific tickets and return to them later.

     

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